Help &
support

Close the game completely and open it again with the internet on: the game asks Google Play for every purchase that was paid and not yet delivered, and delivers it then. A payment that is still pending (some payment methods take a while) is delivered as soon as Google Play says it is paid. If the gems still do not come, write to us with the order number from your Google Play receipt (it starts with GPA.).

Open the game with the same Google account you bought it with and with the internet on: Google Play tells the game about the pass and it comes back by itself.

Not if Android backup is on (Settings > Google > Backup on most phones). Android keeps a copy of the game on your Google Drive and puts it back when you install the game on a new phone with the same Google account. The copy is made about once a day, so the last few hours may be missing.

There is no ad video to show at the moment (this depends on Google and on where you are). Try again in a minute; nothing was used up, and the offer is still there.

To know the right time: your managers earn while you are away, and the game checks the time with Google so that everyone's town grows fairly. It also needs the internet for ads and purchases.

Refunds are handled by Google Play: open the order in your Google Play account and choose "Request a refund", or see Google Play's refund page.

In the game, open Settings: Play statistics turns the statistics off, and Ad choices (in the EU) changes what Google may use for ads. Your town lives on your phone; uninstalling the game deletes it. To have statistics that were already sent deleted, write to support@appstudio7.com with the Statistics ID shown at the bottom of Settings (it is there while statistics are on). More in the privacy policy.

Thank you! Write to support@appstudio7.com with your phone model, its Android version and what happened. A screenshot helps a lot.